Domestic Shipping
Orders placed prior to the following times will be shipped the same day. If your order is placed after these times, it will be shipped the following day.

• USPS: 12 PM CST
• UPS: 3 PM CST

International Shipping
The item will be shipped via USPS Express Mail (EMS) within 1 business day. We are unable to declare the item as a 'gift' or a lesser value due to customs regulations. Buyers are responsible for all import duties and taxes. To determine the duty amount, please check with your local government before purchasing.

Shipping insurance
Insurance is included in the shipping charges. For orders over $500, an additional insurance charge will be applied in the following amounts:

$500-1000: $1.35
$1001-1500: $3.55
$1501-2000: $5.75
$2001+: $7.95

Standard Return Policy
Products sold by Oyen Digital are covered by a Standard Return Policy. If you are not completely satisfied with your purchase, the item may be returned within 30 days of the original invoice date for a full refund. All returns require an RMA (Return Merchandise Authorization) number obtained by contacting our RMA department. All original equipment, manuals, cables, and packaging must be returned in order to process your RMA. Physically damaged items cannot be returned. The customer agrees to pay all shipping charges for the returned item. A replacement or refund will be issued after we receive the item. The original shipping and handling charge is non-refundable for non-defective items that are returned.

In addition to the Standard Return Policy, all Oyen Digital items include a manufacturer's warranty. Review our full warranty policy for information regarding warranty terms and conditions.

Advance Replacement Policy
Products within the warranty period can benefit from our advance replacement warranty. Under this policy, Oyen Digital will replace a defective product without requiring that it be returned first. This service is only valid for external hard drives and enclosures. Oyen Digital will cover all ground freight costs; any expedited freight charges will be the responsibility of the customer.

To request an advance replacement, call 1-866-768-0659, extension 2. To secure the advance replacement return, your credit card number must be provided. Should the product not be returned within 15 calendar days of the replacement product’s shipment date, you will be charged for the full value of a replacement product. The customer is responsible for return shipping charges.

• U.S. customers only
• Credit Card is required
• Valid within the original warranty period
• Applies to EB2, EB3, EB3F, FA2, EN2, and UN2 series drives and enclosures
• Subject to product availability
• Replacement will ship UPS Ground or DHL Ground
• Overnight shipping charge is non-refundable and will be billed to the customers credit card.

Out of Stock Policy

• If the item is identified as "Out of Stock", the item is not currently available for purchase. If the item is not identified as "Out of Stock", the item will ship the same day (if placed prior to our shipping cutoff time).

Order Cancellation Policy

• Please contact us immediately if you wish to cancel an order.
• Every effort will be made to accommodate the cancellation of your order, providing your order has not been shipped. If the cancellation is received after the order was shipped, we will refund the merchandise total less shipping.