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Warranty Policy

Oyen Digital warrants all products against defects in material, workmanship and performance. Please refer to the following warranty table for warranty periods.

Product Warranty
Legent CF2 Card Reader 3-year
Fortis 5C (5FU3-C) 3-year
Mobius 5-Bay RAID (3R5-EB3-M) 2-year
Mobius Pro 5C 3-year
Mobius Thunderbolt Enclosure (3N5-T2-M)  2-year
Mobius Thunderbolt with drives 3-year
MiniPro Enclosures (single drive models) 1-year
Novus 3-year
Helix, MiniPro, U32 Shadow, Shadow Micro  3-year
Helix Dura 4-year
MiniPro RAID V2/V3 2-year
MiniPro RAID V4 / Dura RAID 3-year
HDX Pro 4-year
All cables Lifetime
Drive Logic Laptop Cases 3-year
Drive Logic Hard Drive Cases Lifetime
U32 Shadow 3-year

This limited warranty begins at the date of original retail purchase and is provided only to the original purchaser (“you”) of the product and does not extend to any subsequent purchasers or owners of the product. The warranty does not include data recovery services.

If you discover a defect, Oyen Digital LLC will, at its option, repair or replace this product with new or reconditioned product at no charge to you, provided you return it during the warranty period. All returns must be accompanied with an RMA number issued by Oyen Digital LLC. You can obtain an RMA number by submitting an RMA request. The customer agrees to pay all shipping charges for the returned item. Along with each product returned for warranty service, please attach your name, address, phone number, and a copy of the receipt for the original purchase if possible.

This warranty does not cover the result from unauthorized tampering or attempts to modify, misuse of third party accessories, and/or failure to use the product in accordance with the instructions provided in the user manual. Oyen Digital's warranty does not cover Products which have been received improperly packaged, altered, or physically damaged. Oyen Digital is not responsible for any third-party products, personal belongings left inside of your return package, or items lost or damaged during transport.

The remedy for any defective product is limited to the repair or replacement of the defective product. Oyen Digital's replacement Product under its limited warranty will be manufactured from new and serviceable used parts. Oyen Digital's warranty applies to repaired or replaced Products for the balance of the applicable period of the original warranty or ninety days from the date of shipment of a repaired or replaced Product, whichever is longer. Oyen Digital's entire liability for any defective product shall in no event exceed the purchase price for the defective product.

Oyen Digital LLC will not, under any circumstances, be liable for direct, special or consequential damages as such, but not limited to, damage or loss of property or equipment, loss of profits or revenues, cost of replacement goods, or expense or inconvenience caused by attempted data recovery. Oyen Digital LLC will have no responsibility for data and will have no liability arising out of any damage to or loss of such data while the product is in Oyen Digital LLC's possession. Oyen Digital LLC takes no responsibility for the services provided by our data recovery partners.

All computer software provided with the product is done so on an “as is” basis, without warranty of any kind by Oyen Digital LLC. The entire risk as to the quality and performance of such software is with the purchaser or user. Should such software prove defective following its purchase, the purchaser (and not Oyen Digital LLC) assumes the entire cost of all necessary servicing or repair.

Neither Oyen Digital LLC or its third party suppliers make any other warranty or condition of any kind whether expressed or implied, with respect to the Oyen Digital LLC products, and specifically disclaim the implied warranties or conditions of merchantability, satisfactory quality, and fitness for a particular purpose.