Here at Oyen Digital it is our top priority to ensure everyone's safety while continuing to offer the same high-quality products that our customers depend on. As COVID-19 continues to impact our communities, we wanted to answer any questions you may have.
Q: How are you minimizing the spread of the coronavirus (COVID-19) in your facilities?
A:We are closely following the guidelines from public health organizations, and working to ensure our facility is taking strict preventive measures to minimize any potential spread of the virus. This includes social distancing of employees, working from home where possible, and frequently sanitizing ourselves and our work surfaces.
Q: Are you still accepting orders?
A:Yes, we are still accepting orders.
Q: Will my order be on time?
A:We will do our best to deliver your order on time based on the estimated delivery date from the shipping provider. We will continue to follow applicable government orders and respond swiftly to make any needed changes.
Q: Can I cancel my order due to COVID-19?
A:Our cancellation, refund and warranty policy remains the same.
Q: How can I contact you if I have specific questions about my order?
A: Please call 866-768-0659, Monday to Friday, 9 a.m. to 5 p.m. central time or email us or Live Chat from our Contact page.
Q: Will the product or shipping prices change?
A: We can't predict price fluctuations due to the economic impact, but our product and shipping prices will remain among the most affordable in the industry.
Thank you for your patience and understanding during this time. We will continue to monitor the situation and may update our FAQs as the situation evolves in order to best keep our customers informed.
We hope you and your loved ones stay safe and healthy. Thank you for your continued support.
Best regards,
The team at Oyen Digital