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| (1) |
USB is used to connect devices such as scanners, digital
cameras, printers, external hard drives, and many other peripherals to
a computer. For many devices such as scanners and printers, USB has
become the standard connection method. Because USB is "plug and play "
you can connect and disconnect devices while your computer is turned
on. Up to 128 USB devices can be connected to a computer using multiple
USB ports or USB Hubs. |
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| (2) |
A USB hub is a device that allows multiple USB devices to be
connected to a computer. A USB Hub connects to a USB port and provides
multiple additional USB connections. Many USB devices such as keyboards
have built-in hubs. This allows the user to connect a mouse or other
USB device to it. |
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| (3) |
Explain Non-powered vs. Powered Hubs?
A non-powered hub is a hub that does not use a power supply
but instead gets its power from the computer's USB port. Most external
drives require more power than this method can provide, and therefore
will not be compatible with this type of hub.
A powered hub uses an external power supply (AC adapter) and
can therefore provide full power to the USB devices that are connected
to it. External hard drives are only compatible with powered USB hubs. |
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| (4) |
USB supports the following three transfer speeds:
- USB 1.0 (low speed) supports a speed of 1.5 Mbit/s (183 KB/s) and is used for devices such as keyboards, mice, and joysticks.
- USB 1.1 (full speed) supports a speed of 12 Mbit/s (1.5 MB/s) and was the fastest rate before the release of USB 2.0.
- USB 2.0 ( high speed) supports a rate of 480 Mbit/s (57 MB/s) and is available on the majority of computers manufactured after 2003.
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| (5) |
Why does the USB cable included with the 2.5" portable drives have two USB connections on one end?
The USB cable included with the 2.5" portable drives has two
USB Type A connectors; a main connector and a secondary connector. The
main connector connects to a computer's USB port to receive both power
and data from this single connection. The secondary connector connects
to a second USB port and allows for the drive to receive additional
power from this port. This ensures that the drive receives adequate
power to operate correctly. |
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| (6) |
The USB cable has two USB connectors but I don't have two USB ports available. What should I do?
The 2.5” portable drives require that you connect both
USB connectors to two available USB ports on your computer. If you do
not have two adjacent USB ports, but instead have ports on the opposite
side of your computer, you may use a USB extension cable. Please
contact us for details.
If you only have one USB port , you may need to add USB ports
to your computer so that you can use the drive. For desktop computers,
you can add a USB powered hub or a USB PCI card. For notebook or
portable computers, you can add a PCMCIA to USB adapter card. |
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| (7) |
When
I connect the drive to the computer, it appears that the computer
recognizes the drive, but the drive is not available in 'My Computer'
(PC) or the 'Desktop' (MAC). Why?
The drive is shipped formatted as FAT32, so it should be
recognized by any operating system. If, for whatever reason, your
operating system is not recognizing the drive, it may need to be
reformatted. Please refer to user guide shipped with the
drive or questions 7 or 9 in this FAQ section. |
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| (8) |
How do I format the external hard drive on a Macintosh Computer?
To format the drive for Mac OS X
- Connect both of the USB connectors to two USB ports
directly on your computer or powered USB HUB. Connect the other end of
the USB cable to the hard drive. The green led should illuminate.
- Open Disk Utility. (Applications folder >
Utilities folder > Disk Utility). Select the hard drive in the left
hand column and click on the Erase tab.
- In the Volume Format drop-down menu, select Mac OS
Extended if you plan to use the drive as a media or data backup drive.
If you plan to use the drive on both MAC & PC, format it as MS-DOS.
- Once you have selected the format and have named the
drive, click on Erase. You will be presented with a 'Are you Sure'
dialog.
- The drive will format and upon completion will be available for use.
Note: For the best performance, we recommend using Mac OS
Extended format. However, if you will be transferring files between a
Windows system and a Macintosh, format the drive as MS-DOS (FAT32). |
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| (9) |
Can I share my external hard drive between a MAC and PC?
If you intend to share files beteen a Windows and MAC
computer, the easiest option is to format the drive a MS-DOS using the
MAC computer. This will create a FAT32 partition, which is compatible
with both Windows and MAC.
The best option may be to use a 3rd party software product
that allows hard drives formatted in the Macintosh file system (Mac OS
Extended, HFS+) to be used on Windows computers. The following are two
programs that allow this capability:
MacDrive from MediaFour
MacOpener from DataViz |
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| (10) |
How do I format the external hard drive on a Windows computer?
To format the drive for Windows 98 SE
- Download the Windows USB driver at the following location: http://www.oyendigital.com/tech/drivers/usb/USBDrivers.exe
- After saving the file to your desktop, double click
on the file. The USB mass storage driver will install. Restart your
computer.
- After the computer restarts, connect the drive to your computer as explained in the user guide.
- Enter Control Panel>System>Device
Manager>Disk Drives. The external drive should be present. Right
click on the external drive and select 'Properities.' Click on the
Settings tab. Under 'Options' select 'Removable.' Assign a start drive
letter by selecting a drive letter from the drop down box. Click OK.
- Restart your computer. After Windows restarts, open
Windows Explorer. The newly created drive letter will be displayed.
Double click on it and Windows will display a 'Disk is not Formatted'
dialog. Click Yes to format the drive; enter a label (name), click Full
(format type), and click Start. Click OK to format the disk.
- Click Close after the format process is over. The drive is now ready for use.
To format the drive for Windows XP/2000/ME/2003
- Connect the drive to your computer as explained in the user guide.
- Right-click on My Computer and select Manage. Click
Disk Management in the left menu under Storage. The new drive will
appear as Unallocated in the display window on the right.
- Right-click the Unallocated drive and select 'New
Partition' to start the New Partition Wizard. If the drive is already
formatted, you will first need to click on 'Delete Parition.' If
'New Partition' or 'Delete Partition' is unavailable, you will first
need to right-click on the disk name and select 'Initialize Disk' (XP)
or 'Write Signature' (2000).
- Click Next and select Primary partition and click
Next. If you want to use the entire hard disk for one or more logical
drives, click Next without specifying a size, and the entire free space
will be converted into a single drive letter.
- By default, Windows assigns the next available drive
letter; click Next to accept it, or use the pull-down menu to choose a
different drive letter and then click Next.
- Select a format option. It is recommended to use the defaults of NTFS and default size. Change New Volume to a name you prefer.
- Click Finish to perform the listed operations. The
format operation can take several minutes to complete depending on the
drive size and speed of the computer.
- When the format process is completed, the drive is
identified with a drive letter and its status should be displayed as
Healthy. Exit Computer Management. You can now use the new drive.
To format the drive for Windows Vista
- Connect the drive to your computer as explained in the user guide.
- Open Computer Management by clicking the Start button, clicking Control Panel, clicking System and Maintenance, clicking Administrative Tools, and then double-clicking Computer Management. If you are prompted for an administrator password or confirmation, type the password or provide confirmation..
- Click
Disk Management in the left menu under Storage.
- Right-click the Unallocated drive and select 'New
Simple Volume' to start the New Partition Wizard. If the drive is already
formatted, you will first need to click 'Delete Parition.'
- In the New Simple Volume Wizard, click Next.
- Type the size of the volume you want to create in megabytes (MB) or accept the maximum default size, and then click Next.
- Accept the default drive letter or choose a different drive letter to identify the partition, and then click Next.
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In the Format Partition dialog box, do one of the following:
a) If you don't want to format the volume right now, click 'Do not format this volume,' and then click Next.
b) To format the volume with the default settings, click Next.
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Review your choices, and then click Finish. The format operation can take several minutes to complete depending on the drive size and speed of the computer.
- When the format process is completed, the drive is identified with a drive letter and its status should be displayed as Healthy. Exit Computer Management. You can now use the new drive.
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| (11) |
The drive says it is a 160 GB but after formatting it shows that only 149 GB is available. Why?
The unformatted capacity of any hard drive will always be
greater than the formatted capacity. In the hard drive industry
the partitioned size will be less than the printed capacity on the
label. This is consistent whether it is Western Digital, Seagate,
Samsung, etc. A 160GB hard drive will have a formatted capacity of
approximately 149-150GB. This is due to the fact that computers
calculate capacity based on 1024 bytes/kilobyte, while the hard drive
calculation is based on 1000 instead of 1024. Hard drive manufacturers
define a megabyte as 1,000,000 bytes and a gigabyte as 1,000,000,000
bytes, which is a decimal (base 10) measurement. Computers define a
megabyte as 1,048,576 bytes and a gigabyte as 1,073,741,824 bytes.
These are binary (base 2) measurements. This is why the two different
industries will report different capacities for the same drive. The
number of bytes is the same, but a different number of bytes is used to
make a megabyte and a gigabyte.
For more information, we recommend the following resources:
Wikipedia
Acronis |
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